Customer Relations Manager Job Vacancies At Mbeya Cement Company Limited

Customer Relations Manager Job Vacancies At Mbeya Cement Company Limited: Lafarge Tanzania (Mbeya Cement Company Limited) a subsidiary of Holcim Group with its headquarters in Switzerland with operations in Africa, Europe, Asia and America. Holcim is the leading global company in innovative and sustainable building & construction solutions.

Customer Relations Manager Job Vacancies At Mbeya Cement Company Limited

Lafarge Tanzania is seeking to recruit highly motivated Customer Relations Manager, to be based in Mbeya Plant, in a permanent employment contract.

Position Reporting To: National Sales Manager

1. Summary of Roles and Responsibilities

  • Build effective communication channel among customer service, logistics and other internal department to improve overall effectiveness.
  • Address and close all customer complaints timely to improve customer satisfaction rating.
  • Promote continuous improvement in customer satisfactions especially in areas of order placement /feedback and delivery satisfactions.
  • Conduct customer satisfaction survey and identify areas of improvement to all customers.
  • Participate, propose and implement customer driven sales processes

More Opportunities

2. Qualifications

Education: Bachelor degree in Business Administration, Marketing or other related field with minimum of five years’ experience in the relevant field.

3. Technical Competencies /Additional skills:

  • Good Communication skills both Swahili and English.
  • In depth knowledge of local cement standards.
  •  Strong problem solving trouble shooting skills
  • Team player

How to Apply:

Applicants are invited to submit their CVs and Cover letters to e-mail indicating in the subject of the mail applicant’s name and the position applied for.

Deadline for submission of the applications is 26 th June 2022

Triple Michael
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