Customer Relations Manager Job Vacancies At Mbeya Cement Company Limited: Lafarge Tanzania (Mbeya Cement Company Limited) a subsidiary of Holcim Group with its headquarters in Switzerland with operations in Africa, Europe, Asia and America. Holcim is the leading global company in innovative and sustainable building & construction solutions.
Customer Relations Manager Job Vacancies At Mbeya Cement Company Limited
Lafarge Tanzania is seeking to recruit highly motivated Customer Relations Manager, to be based in Mbeya Plant, in a permanent employment contract.
Position Reporting To: National Sales Manager
1. Summary of Roles and Responsibilities
- Build effective communication channel among customer service, logistics and other internal department to improve overall effectiveness.
- Address and close all customer complaints timely to improve customer satisfaction rating.
- Promote continuous improvement in customer satisfactions especially in areas of order placement /feedback and delivery satisfactions.
- Conduct customer satisfaction survey and identify areas of improvement to all customers.
- Participate, propose and implement customer driven sales processes
2. Qualifications
Education: Bachelor degree in Business Administration, Marketing or other related field with minimum of five years’ experience in the relevant field.
3. Technical Competencies /Additional skills:
- Good Communication skills both Swahili and English.
- In depth knowledge of local cement standards.
- Strong problem solving trouble shooting skills
- Team player
How to Apply:
Applicants are invited to submit their CVs and Cover letters to e-mail mcc.recruitments@lafarge.com indicating in the subject of the mail applicant’s name and the position applied for.
Deadline for submission of the applications is 26 th June 2022
