Operations Manager New Job Opportunity At Britam Insurance Tanzania

BRITAM

Operations Manager New Job Opportunity At Britam Insurance Tanzania

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.

Operations Manager New Job Opportunity At Britam
Operations Manager New Job Opportunity At Britam Insurance Tanzania

Job purpose

The role holder will be responsible for providing leadership for underwriting, claims, and other areas of general management and ensure delivery of service that meets customer expectations. The role will report to the Chief Executive Officer.

Key responsibilities

  1. In liaison with the Underwriting Manager, ensure that the underwriting policies reflect the country’s strategic risk management framework and are observed at all times;
  2. In liaison with the Claims Manager, ensure that the claims policies reflect the company’s strategic risk management framework and are observed at all times;
  3. Ensure that the company meets operations efficiency in claims and underwriting procedures;
  4. Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability;
  5. Put in place control mechanisms that enable a measure of service satisfaction by agents, brokers, customers and the regulator;
  6. Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings;
  7. Set and monitor operational budgets;
  8. Ensure that service to customers and procedures meets their expectations
  9. Manage key relationships with clients, intermediaries and service providers in the market;
  10. In liaison with the Underwriting Manager ensure that the company has in place a robust and optimal reinsurance program
  11. Ensure the establishment and management of a versatile risk survey function
  12. Perform any other duties as may be assigned from time to time; and
  13. Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
  14. Performing other tasks as assigned by the supervisor.

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required For the Operations Manager New Job Opportunity At Britam are as follows
  1. Relevant Bachelor’s Degree; MBA is an added advantage.
  2. Professional qualification in Insurance (ACII) or equivalent
  3. 10 years’ experience, 4-5 of which should be in a managerial capacity in a busy environment. Commercial and general management experience in a company of approximately similar size or larger
  4. Extensive experience in ensuring operational risks are identified and managed.
  5. Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment.
  6.  A deep understanding of leveraging technology and processes to standardise operations, reducing turn-around times on all key business processes.
  7. A demonstrated track record in optimising operations to enhance the overall customer experience at all customer contact points.

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Triple Michael
Triple Michael is a gamer and a computer enthusiast who enjoys assisting others by publishing answers to Windows and Android operating system difficulties. In his spare time, he likes watching movies and playing video games.