Kplc Token Message Delay | How To Retrieve Details Of A Lost Kenya Power Token

How To Retrieve Details Of A Lost Kenya Power Token | KPLC token message delay

Kplc Token Message Delay | How To Retrieve Details Of A Lost Kenya Power Token

Kenya Power is the only company charged with providing electricity nationwide. It does this through the use of systems that are configured to bill its customers either by prepaid or postpaid.

Prepaid systems require consumers to pay first (by purchasing tokens) before accessing electricity while postpaid systems allow consumers to pay after using the service.

Although the dependence of one on the other is relative, the majority of Kenyans use token meters to power their homes. These meters are fed with tokens purchased either through MPESA or through mobile money service. These codes contain a 20-digit code that is entered into the token meter to reload your account.

However, misfortunes such as entering the wrong account number when purchasing tokens, misplacing the physical token, deleting the SMS containing the tokens or a system outage causing token delay for hours.

Imagine this: You’re immersed in your favorite TV show when the lights suddenly go out. Like every Kenyan does, peek outside to see if this annoyance happens throughout the neighborhood but alas! Your house is the only one in the dark.

Then You reach for your phone and attempt to purchase some tokens via KPLC paybill number. The transaction successfully goes through but the token message has not yet arrived. So in desperation, you make another purchase. 5 minutes later, nothing! No token message in sight.

If you have had any experience like the above, you clearly know the feeling of disgust mixed with the anger I directed towards KPLC.

However, you don’t have to relive that moment again because Here we’ll show you a solution on how to check and retrieve any delayed tokens after purchase or for alternative KPLC paybill numbers to buy tokens.

How To Retrieve Details Of A Lost Kenya Power Token | KPLC token message delay Fix

Retrieve KPLC token message delay Via KPLC Ussd ( Charged )

One of the easy method to recover the KPLC token message in case of delay is to use the official KPLC Ussd option which is *977#

How To Retrieve Details Of A Lost Kenya Power Token | KPLC token message delay
Retrieve Details Of A Lost Kenya Power Token | KPLC token message delay

This service offers 5 main menu options to choose from which include:

  1. Prepaid services (Token)
  2. Postpaid Services (Bill)
  3. New Connections
  4. Report incidences
  5. Jua For Sure
  6. Manage Accounts

But Here our main focus in this article will be on prepaid services (Token) and to access that Menu you need to go through the following steps.

  • From Your cell phone Dial *977# from a Safaricom network
  • Choose option 1: Prepaid services (Token)
  • On the next menu, Choose option 2: Latest Token
  • Select your meter from the list provided
  • There after You will receive the last three tokens purchased under the selected meter number.

Retrieve Delayed Kplc Token Message Via KPLC MyPower App (Free)

Another alternative to get delayed KPLC tokens is by using KPLC’s official MyPower app that is available in the playstore.

Kplc Token Message Delay
How To Retrieve Details Of A Lost Kenya Power Token | Kplc Token Message Delay

Another alternative to get KPLC delayed tokens Message involve the use of KPLC official MyPower app which is available on the PlayStore.

MyPower app is a self-service platform that provides a variety of functions for both prepaid and postpaid users. Some of these features include:

  • Bill balance request
  • E-bill registration
  • Submission of meter readings
  • Billing complaints & suggestions
  • Power failure reporting
  • Outage maps
  • Scheduled power interruptions
  • Prepaid token purchase
  • Purchased token inquiry

How to retrieve delayed KPLC tokens Message using MyPower app.

To begin, you need to:

  • Download and install the MyPower self service app from the Playstore.
  • Once installed, proceed and open the app
  • Upon launch of the app, a list of menus will be displayed on the home-screen whereby you are required to select the first option which is ‘My Bill/My Token’
  • Under this menu, there are two options to choose from i.e Account Reference and Meter Number.
  • Select ‘Meter Number’ and in the search box type in your 11-digit meter number.
  • Once you have input your meter number, tap on the little search icon located beside the search box.
  • This action will result in a summarized table containing the account name as well as the last five purchased tokens for the account number with the very latest purchase being at the very top of the list.