Jobs At Le Mersenne Beach Resort Zanzibar -Front Desk Receptionist

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Jobs At Le Mersenne Beach Resort Zanzibar -Front Desk Receptionist

Nafasi Za Kazi Le Mersenne Beach Resort Zanzibar – Front Desk Receptionist

Front Desk Receptionist Jobs at Le Mersenne Beach Resort Zanzibar. The Hotel Receptionist is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.

The primary purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service.

Jobs At Le Mersenne Beach Resort Zanzibar -Front Desk Receptionist

Jobs At Le Mersenne Beach Resort Zanzibar -Front Desk Receptionist

Front Desk Receptionist Jobs at Le Mersenne Beach Resort

Main Tasks and Responsibilities

  1. To undertake front-of-house duties, including meeting, greeting, and attending to guests’ needs, to ensure a superb customer service experience.
  2. To build a good rapport with all guests and quickly resolve any complaints/issues to maintain high-quality customer service.
  3. To deal with guest requests to ensure a comfortable and pleasant stay.
  4. To assist in dealing with customer complaints effectively and courteously, providing or seeking solutions as quickly as possible.
  5. To be responsible for accurate and efficient accounts and guest billing processes.
  6. To assist in keeping the hotel reception area clean and tidy at all times.
  7. To undertake general office duties, including correspondence, emails, filing, and phone calls, to ensure the smooth running of the reception area.
  8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
  9. To ensure that all reservations and cancellations are processed efficiently.
  10. To keep up to date with room prices and special offers to provide accurate information to guests.
  11. Report any maintenance, breakage, or cleanliness problems to the relevant manager.
  12. To administer the general petty cash system and float accurately.
  13. To undertake all training as required (e.g., first aid, health, and safety, customer service).
  14. To adhere to all fire safety procedures.
  15. To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.

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