Customer Experience Representative Job Vacancies At KCB Bank

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Customer Experience Representative Job Vacancies At KCB Bank

KCB Bank Tanzania, is a commercial bank in Tanzania. It is one of the twenty-nine banks licensed by the Central Bank of Tanzania, the regulator of all banks in the country .

Job Summary:

  • Delivering a high level of service through keeping a harmonious relationship with customers.
  • Accord customers with proper information regarding banks products and services

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Job Details

KEY RESPONSIBILITIES:

  • Responding to all customer queries related to bank’s products and service
  • Ensure smooth service delivery across the branch
  • Queue management
  • Matching appropriate products to customers’ needs
  • Report all issues affecting service delivery

DAILY RESPONSIBILITIES:

  • Receiving customer queries and take quick action to resolution and / or forwarding to the appropriate person for resolution.
  • Proper follow up on escalated customer queries and complaints to ensure accurate and on time resolution
  • Accurately record all customer complaints in complaints register.
  • Make sure the customers are contacted for feedback on their requests and complaints.
  • Provision of account balances
  • Promptly attending to telephone calls, maintaining efficiency, and satisfying the caller. Ensuring messages are passed on and returning calls where necessary.
  • Pin Mailer handling – issuance, usage demonstration, and replacement and ATM lobby management.
  • Account statement request processing and issuing.
  • To receive all the incoming mails and keep records.
  • Retain existing customers by building customer loyalty through customer interactions.
  • Ensure cleanliness and tidiness of the Banking Hall.
  • Queue management and notices display
  • ATM card and cheque book ordering
  • Prepare and submit customer service reports on time

MINIMUM POSITION QUALIFICATION AND REQUIREMENTS:

  • Bachelor’s degree – Business Related
  • Master’s Degree is an Added Advantage
  • A minimum of 4 years’ experience in the role

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Triple Michael
Triple Michael is a gamer and a computer enthusiast who enjoys assisting others by publishing answers to Windows and Android operating system difficulties. In his spare time, he likes watching movies and playing video games.