BSO Support Officer Job Vacancies At KCB Bank Tanzania
KCB Bank Tanzania Limited, also KCB Bank Tanzania, is a commercial bank in Tanzania. It is one of the twenty-nine (29) banks licensed by the Bank of Tanzania, the country’s banking regulator. The bank is a member of the Kenya Commercial Bank Group (KCB Group), headquartered in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, South Sudan, Tanzania and Uganda.
- Job Title BSO Support Officer
- Location TANZANIA
- Organization Name KCB BANK TANZANIA LIMITED
Department Description
The Job role is provision of management of the core-banking systems’ operations team so as to achieve all year round seamless, timely and accurate banking services’ functionalities to the entire KCB Bank Tanzania.
Brief Description
- • Optimal management of Close of Business in all t24 environments
- • Data extraction for various service delivery channels e.g., ATMs
- • MIS reports generation
- • Facilitation of user queries
- • Attend and coordinate periodic review meetings with the team.
- • Proactive management of all interfaces to t24 to ensure seamless customer service
Detailed Description
- Ensure timely management of Close of Business processes and Ensure smooth T24 updates and reports for use within the KCB Bank Tanzania
- Work with T24 provider to ensure all Issues that has been escalated are resolved in time.
- Documentation of procedures and manuals use in systems operation activities.
- Check system performance and report any discrepancies.
- Ensure availability of interfaces to various applications.
- Timely facilitation of end – user MIS reports through optimization of generation processes
- Provide mentorship on the Running of the End of the day processes to other team members.
- Monitoring of the COB Process and inform line manager in case of any discrepancy.
- Ensure reports are extracted on time and share to business for business operations.
- Prepare run book that will be used for failing over the T24 operations between Head office and DRS.
Job Requirements
For the above position, the successful applicant should have the following:
- A Bachelor’s degree in IT or Computer Science or related field from a recognized university.
- Must possess at least one Professional certification in LINUX, Oracle DB.
- A minimum of 3 years’ experience in Information Technology; with at least 1 year experience in IT Support.
- Experience in Project Implementation and user training is desired.
